Return and Refund Policy
Last Updated: September 2024

At Rush Nutritions, our goal is to ensure you have a positive experience with our high-quality healthy products. If you are unsatisfied with your purchase for any reason, we offer a clear and easy return and refund process. Please carefully review our policy outlined below.

1. Return Eligibility

1.1. Return Window: You have 6 days from the date of purchase to initiate a return.

1.2. Condition of Product:

  • Items must be unused, unopened, and remain in their original packaging.
  • Any product that has been opened or shows signs of use will not be eligible for return.

1.3. Perishable Goods: For safety and hygiene reasons, perishable items (e.g., certain food products) cannot be returned.

1.4. Proof of Purchase:

  • A valid receipt or proof of purchase is required for any return.
  • Digital or printed copies are acceptable.

2. Non-Returnable Items

Certain items are excluded from our return policy, including:

  • Opened or used products

3. Return Process

3.1. How to Request a Return:

  • To initiate a return, please contact our Customer Service team at support@rushnutritions.com. Provide the following details:
    • Your order number
    • The reason for your return request
    • Any supporting evidence (e.g., images, if the product is damaged)

3.2. Approval and Instructions:

  • After your request is reviewed, we will respond with an approval confirmation and detailed return instructions (including shipping address).

3.3. Shipping Costs:

  • You are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item sent) or if the item is defective.
  • In such cases, we will cover the shipping costs.
  • We recommend using a trackable shipping service or purchasing shipping insurance for valuable items to avoid disputes.

3.4. Return Packaging:

  • Ensure the product is returned in secure packaging to prevent any damage during transit. If the item arrives damaged due to improper packaging, it may impact your eligibility for a refund.

4. Refunds

4.1. Refund Processing:

  • Once we receive and inspect the returned item, you will be notified of the refund approval or rejection.
  • Approved refunds will be processed within 7-10 business days.

4.2. Refund Method:

  • Refunds will be issued to the original payment method used for the purchase (e.g., credit card, PayPal, etc.).
  • Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

4.3. Partial Refunds:

  • In some cases, only partial refunds are granted (e.g., when an item is returned after 5 days but under special circumstances).

5. Exchanges

5.1. No Direct Exchanges:

  • We do not offer direct exchanges at this time. If you wish to exchange a product, you will need to return the original item and place a new order for the desired product.

6. Defective or Incorrect Items

6.1. Report Issues Immediately:

  • If you receive a defective or incorrect product, please contact our Customer Service team immediately at support@rushnutritions.com.
  • Include your order number and a description or photo of the issue for faster resolution.

6.2. Resolution Options:

  • Once verified, we will arrange the return of the defective or incorrect item at no cost to you.
  • You may choose between a full refund or a replacement of the product.

7. Damaged Items During Shipping

7.1. Report Shipping Damage:

  • If your product arrives damaged due to shipping, please report it to our Customer Service team within 48 hours of receiving the item.
  • Provide photographs of the damaged packaging and product to help us resolve the issue quickly.

7.2. Return for Damaged Products:

  • We will arrange a return for the damaged product, and you may opt for a replacement or a refund.

8. Cancellations

8.1. Order Cancellation:

  • Orders can be canceled before they are shipped. If you need to cancel your order, contact us immediately at support@rushnutritions.com.
  • If your order has already been shipped, you will need to follow the return process once the product arrives.

9. Contact Us

If you have any questions, concerns, or need assistance with a return or refund, please don’t hesitate to reach out to our customer support team:

Thank you for choosing Rush Nutritions. We value your trust and strive to provide exceptional service!

This policy aims to make your experience with Rush Nutritions as smooth as possible, ensuring transparency and support throughout the entire return and refund process.