Frequently Asked Questions (FAQ)
1. What products do you offer?
At Rush Nutritions, we offer a wide range of healthy foods including snacks, supplements, and other nutritional products designed to support a balanced and active lifestyle. You can explore our full product range on our Product Page.
2. How can I place an order?
To place an order, simply browse our website, select the products you wish to purchase, and add them to your shopping cart. Once you are ready, proceed to checkout where you will enter your shipping and payment information to complete your purchase.
3. Do I need to create an account to make a purchase?
No, you can check out as a guest without creating an account. However, creating an account allows you to track your orders, save your shipping information for future purchases, and manage your preferences.
4. What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards (UPI ,Visa, MasterCard, American Express), and other secure payment options. You will see the available payment methods at checkout.
5. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also check the status of your order by logging into your account.
6. What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. For details on how to return items and the conditions for returns, please refer to our Return and Refund Policy.
7. How long will it take to receive my order?
Delivery times vary based on your location and the shipping method selected. You will receive an estimated delivery date at checkout and in your shipping confirmation email. Please allow extra time for delivery during peak seasons.
8. Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed quickly to ensure timely delivery. If you need to modify or cancel your order, please contact our Customer Service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order is in processing or has been shipped.
9. Do you offer international shipping?
Currently, we offer shipping within India. If you are interested in international shipping, please contact us at support@rushnutritions.com for more information and availability.
10. How do I contact customer service?
You can reach our Customer Service team via email at support@rushnutritions.com or by phone at 858509910. Our team is here to assist you with any questions or concerns you may have.
11. How do I update my account information?
To update your account information, log in to your account on our website, navigate to the "Account Settings" section, and make the necessary changes. You can update your personal details, shipping address, and payment methods.
12. What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact our Customer Service team immediately at support@rushnutritions.com. We will arrange for a replacement or a refund, depending on your preference and availability.
13. Are your products gluten-free or suitable for specific dietary needs?
We offer a variety of products to suit different dietary needs, including gluten-free options. Please refer to the product labels and descriptions on our website for specific dietary information. If you have specific dietary concerns, please contact us for assistance.
14. How can I stay updated on promotions and new products?
To stay updated on our latest promotions, products, and news, you can subscribe to our newsletter by entering your email address at the bottom of our website or following us on social media.
15. Do you have a physical store location?
Currently, we operate exclusively online to provide you with the best selection of healthy foods and nutritional products. We do not have a physical store location at this time.
If you have any other questions or need further assistance, feel free to reach out to us. We’re here to help!
